Different Options for At-Home Care
The video discusses homecare solutions and how one company works with healthcare insurance providers to offer a single-source solution to all things regarding their products and services. There’s a call center that takes care of order finalization and calls. This center ensures that all orders get to the clients in a timely fashion and that those clients are completely happy with the product. The call center also works with patients to answer any questions they might have about their medication.
The center is open 24 hours a day and seven days a week. Therefore, customers can have their questions answered at any time.
The facility consistently meets its service metrics even though it has to handle as many as 27,000 calls a month. The company also has a fulfillment center that works with Medicare and Medicaid to provide clients with respiratory therapy products. The company also provides in-house equipment repair, maintenance, and restoration services. Another service they provide is at-home service for patients.
There’s also a billing and human resources department located inside this one building. The idea is to have everything within reach for the providers and the patients. The company is triple-accredited and operates with two state licenses.